Practice Management

Sandie Thompson (f)

BA (Hons), PG Dip IMS, Amspar Dip in Practice Management (Distinction)

The Practice Manager is responsible for the Efficient, Effective, Safe Management and running of the Practice and its Finances.

She can be contacted on


Sue Francis (f) 

New Patients Registrations/Deductions/Amendments/Med Reports

(Mon-Thurs 7am - 3.30pm)

Jan Tomei (f) 

Practice Liaison to Orpington PCN (Mon 8-2pm, Wed 8-2pm)

Jo Girolami (f) 

Administration & Child Imms (Thurs 2-5)

Terri Crowland (f) 

Administration & Clinical Coding (Tues 8-12, Wed 2-6, Thurs 8-12)

Becky Eagleton (f) 

Prescriptions Supervisor (Wed, Thurs & Fri 9am - 12noon)

Jayne Wratten (f) 

Prescriptions  (Mon & Tues 9am - 12noon)


Our Reception staff have a difficult job dealing with telephone calls and enquiries coming from every direction. When you telephone for medical attention the receptionist may need to ask for a few details in order to judge the urgency of your request. They have been asked to do this and the information you give will always be treated in confidence as they are bound by the same rules of confidentiality as the doctors and nurses.

Our reception staff are our front-line people and the clinicians could not do their jobs without the receptionists and administrative team. We value them highly and expect you to respect them and their role within the practice. As such, any unacceptable behaviour on the part of patients towards our staff will meet with sanctions and zero tolerance, and patients abusing the staff, whether verbally or otherwise, risk being removed from our list.

Help us to help you by please staying calm and being polite.

Vivian Charnock (f)
Tania O'Shea (f)
Carol Sutton (f)
Rowena Reeve (f)
Chanel Davis (f)
Christine McLaughlin (f)
Layla Allen (f)
Joanne Twiner (f)
Jan Tomei (f)
Hannah Entwistle (f)
Juliet Lawrence (f)


Our Secretaries deal with any patient Referral Letters (NHS and Private) and are available

Please do not leave a message with the reception staff if outside of the above times, instead please ring the secretary the following day.

Sandy Crawford (f) Monday, Tuesday and Wednesday (9-3pm)

Terri Crowland (f)   Thursday  (9-12noon)

Chanel Davis (f)      Friday (9.30-2.30pm)


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