Booking Appointments Online
DUE to the CORONAVIRUS PANDEMIC
STAY ALERT SOCIAL DISTANCE SAVE LIVES
PLEASE DO NOT ENTER THE SURGERY UNLESS INVITED
Face coverings when using NHS services All PATIENTS AND VISITORS to NHS services must wear a face covering at all times. This is for your protection and the protection of our doctors and staff. This includes hospitals, community clinics and GP services. Evidence has confirmed that face coverings can help reduce the risk of transmission if you are suffering from coronavirus, but not showing symptoms. Please wash your hands or use hand sanitiser before putting on a face covering and after taking it off. Please avoid touching your face covering whilst wearing it to avoid transmission of the virus. If you attend an appointment without a face covering, you will be provided with a face mask from our Reception Staff in an emergency
PLEASE NOTE THAT CLINICAL STAFF WILL HAVE FACE MASKS ON ESPECIALLY WHEN SEEING PATIENTS FACE TO FACE, HOWEVER, IT IS NOT WITHIN THE GUIDANCE FOR NON-CLINICAL STAFF TO WEAR A FACE MASK AS THEY HAVE NO DIRECT CONTACT WITH THE PATIENTS
RATHER telephone the surgery on 01689 852204.
PATIENTS CAN NOW BOOK ‘ONLINE APPOINTMENTS’ FOR CLINICAL TELEPHONE TRIAGE, YOU MUST PROVIDE A REASON FOR THE APPOINTMENT AND ALSO A CURRENT MOBILE NUMBER OR CONTACT NUMBER.
WE ARE NOT CLOSED, WE ARE OPEN for ALL your medical needs.
Our surgery door will be CLOSED, and we ask you to KNOCK on our door for any medical issues Monday to Friday 8.00am – 6.30pm.
We are sorry if our telephone lines are busy.
Our clinicians are communicating through the telephone or video link via CLINICAL TELEPHONE TRIAGE APPOINTMENTS, rather than face to face contact for our safety and yours.If they deem it clinically safe and appropriate, then you will be invited to the surgery for a face to face appointment.
Nurse appointments for child immunisations and other procedures will be pre-booked and any patients that have symptoms will be asked not to attend the surgery, and cancel the appointment.
WE ARE LIMITING THE AMOUNT OF PATIENTS ALLOWED TO ENTER THE BUILDING AND MUST BE SOCIALLY DISTANCED AT ALL TIMES.
PRESCRIPTION requests should be left in the basket in the porch or emailed to Chelsfield.Surgery@nhs.net and any urine samples (up to 11am each day) likewise in the box allocated in the porch.
Only REPEAT MEDICATION requests will be issued, ANY other medication will have to be discussed in a Clinical Telephone Triage Appointment.
KEEP SAFE AND WELL PLEASE
Dr Sanjay Grover and Dr Prema Ravi
If you are experiencing any of these symptoms (TEMPERATURE, NEW CONTINUOUS COUGH, SHORTNESS OF BREATH) you are advised by Public Health and the Government to self-isolate for 7 days, and if the symptoms do not improve then you should ring NHS 111.
Please use the link below to register for our Patient Access service.
Patient Access Online Services
A letter is not required in order to register to use this service. Please note, this service is available for those over 16 years of age only. Once you have registered online photo ID will need to be produced at Reception when you next visit the surgery so that full access can be given to appointment booking and repeat prescriptions.
Once successfully registered, online appointment booking, checking and cancellation will be available with your doctors. Up to two appointments at a time may be booked online.
Appointments may be booked online for individual GPs and also for our Advanced Nurse Practitioner.
When booking appointments online please give a REASON?.
Advanced Nurse Practitioner Appointments with Mandy Murrell
Our Advanced Nurse Practitioner, Mandy, can see patients for a range of appointments, with the exception of pregnant ladies, men with prostate/scrotal or testicular problems, acute bleeding, chest pain, severe depression, post natal check up and children under 2 years of age. For the above, patients should see a GP.
When booking appointments online, please give a reason. She is able to diagnose, prescribe and refer patients as a Advanced Nurse Practitioner.
She cannot see patients for Nurse Procedures, such as Smears, Travel Imms, Chronic Disease Management Reviews etc... during her Nurse Practitioner Clinic:
PLEASE DO NOT USE THE ONLINE ADVANCED NURSE PRACTITIONER APPOINTMENTS FOR NORMAL OR ROUTINE NURSE PROCEDURES
Appointments that cannot be booked online:-
Unfortunately appointments with nurses for immunisations, minor surgery, baby imms, smears etc...
will need to be booked either on the telephone or in person and cannot be booked online at present.
If you have received a letter regarding your eligibility for an NHS Health Check, then these are carried out by the Public Health Nurses on a Tuesday Morning, bookable at Reception and not online, and you must be in receipt of an invitation letter.
Online Appointment Booking and Repeat Prescriptions