Booking Appointments Online
WASH HANDS FACE COVERING SOCIAL DISTANCE
PLEASE DO NOT ENTER THE SURGERY UNLESS INVITED
RATHER telephone the surgery on 01689 852204
We are sorry our telephone lines are busy
WE ARE NOT CLOSED, WE ARE OPEN for your medical needs, and have been throughout the covid19 pandemic, HOWEVER our surgery door will be CLOSED, and we ask you to KNOCK on the door and wait for the receptionist to open it
Our Clinicians are performing telephone/video link/online appointments via CLINICAL TELEPHONE TRIAGE. If they deem it clinically safe and appropriate, then you will be invited to the surgery for a face to face appointment
Nurse appointments for child immunisations and other procedures can be pre-booked and any patients that have symptoms will be asked not to attend the surgery, and cancel the appointment
During the Covid19 Pandemic we are operating a BOOK ON DAY ONLY for clinical telephone triage appointments
Face coverings when using NHS services All PATIENTS AND VISITORS to NHS services must wear a face covering at all times. This is for your protection and the protection of our doctors and staff. This includes hospitals, community clinics and GP services . Please wash your hands or use hand sanitiser before putting on a face covering and after taking it off. Please avoid touching your face covering whilst wearing it to avoid transmission of the virus. If you attend an appointment without a face covering, you will be provided with a face mask from our Reception Staff in an emergency
Clinical staff will wear appropriate PPE especially when seeing patient s face to face, but current guidelines state that non-clinical staff do not have to wear PPE as they have no person to person contact
PRESCRIPTION requests should be left in a sealed envelope and posted through the letter box in the front door, or emailed to Chelsfield.Surgery@nhs.net (chelsfield surgery email address) and any urine samples (up to 11am only each day) in the box allocated in the porch
Only REPEAT MEDICATION requests will be issued, ANY other medication will have to be discussed in a Clinical Telephone Triage Appointment
KEEP SAFE AND WELL PLEASE
Dr Sanjay Grover and Dr Prema Ravi
If you are experiencing any of these symptoms (TEMPERATURE, NEW CONTINUOUS COUGH, SHORTNESS OF BREATH) you are advised by Public Health and the Government to self-isolate for 7 days, and if the symptoms do not improve then you should ring NHS 111.
Please use the link below to register for our Patient Access service.
Patient Access Online Services
A letter is not required in order to register to use this service. Please note, this service is available for those over 16 years of age only. Once you have registered online photo ID will need to be produced at Reception when you next visit the surgery so that full access can be given to appointment booking and repeat prescriptions.
Once successfully registered, online appointment booking, checking and cancellation will be available with your doctors. Up to two appointments at a time may be booked online.
Appointments may be booked online for individual GPs and also for our Advanced Nurse Practitioner.
When booking appointments online please give a REASON?.
Advanced Nurse Practitioner Appointments with Mandy Murrell
Our Advanced Nurse Practitioner, Mandy, can see patients for a range of appointments, with the exception of pregnant ladies, men with prostate/scrotal or testicular problems, acute bleeding, chest pain, severe depression, post natal check up and children under 2 years of age. For the above, patients should see a GP.
When booking appointments online, please give a reason. She is able to diagnose, prescribe and refer patients as a Advanced Nurse Practitioner.
She cannot see patients for Nurse Procedures, such as Smears, Travel Imms, Chronic Disease Management Reviews etc... during her Nurse Practitioner Clinic:
PLEASE DO NOT USE THE ONLINE ADVANCED NURSE PRACTITIONER APPOINTMENTS FOR NORMAL OR ROUTINE NURSE PROCEDURES
Appointments that cannot be booked online:-
Unfortunately appointments with nurses for immunisations, minor surgery, baby imms, smears etc...
will need to be booked either on the telephone or in person and cannot be booked online at present.
If you have received a letter regarding your eligibility for an NHS Health Check, then these are carried out by the Public Health Nurses on a Tuesday Morning, bookable at Reception and not online, and you must be in receipt of an invitation letter.
Online Appointment Booking and Repeat Prescriptions