DUE to the CORONAVIRUS PANDEMIC
STAY ALERT SOCIAL DISTANCE SAVE LIVES
PLEASE DO NOT ENTER THE SURGERY UNLESS INVITED
Face coverings when using NHS services All PATIENTS AND VISITORS to NHS services must wear a face covering at all times. This is for your protection and the protection of our doctors and staff. This includes hospitals, community clinics and GP services. Evidence has confirmed that face coverings can help reduce the risk of transmission if you are suffering from coronavirus, but not showing symptoms. Please wash your hands or use hand sanitiser before putting on a face covering and after taking it off. Please avoid touching your face covering whilst wearing it to avoid transmission of the virus. If you attend an appointment without a face covering, you will be provided with a face mask from our Reception Staff in an emergency
PLEASE NOTE THAT CLINICAL STAFF WILL HAVE FACE MASKS ON ESPECIALLY WHEN SEEING PATIENTS FACE TO FACE, HOWEVER, IT IS NOT WITHIN THE GUIDANCE FOR NON-CLINICAL STAFF TO WEAR A FACE MASK AS THEY HAVE NO DIRECT CONTACT WITH THE PATIENTS
RATHER telephone the surgery on 01689 852204.
PATIENTS CAN NOW BOOK ‘ONLINE APPOINTMENTS’ FOR CLINICAL TELEPHONE TRIAGE, YOU MUST PROVIDE A REASON FOR THE APPOINTMENT AND ALSO A CURRENT MOBILE NUMBER OR CONTACT NUMBER.
WE ARE NOT CLOSED, WE ARE OPEN for ALL your medical needs.
Our surgery door will be CLOSED, and we ask you to KNOCK on our door for any medical issues Monday to Friday 8.00am – 6.30pm.
We are sorry if our telephone lines are busy.
Our clinicians are communicating through the telephone or video link via CLINICAL TELEPHONE TRIAGE APPOINTMENTS, rather than face to face contact for our safety and yours.If they deem it clinically safe and appropriate, then you will be invited to the surgery for a face to face appointment.
Nurse appointments for child immunisations and other procedures will be pre-booked and any patients that have symptoms will be asked not to attend the surgery, and cancel the appointment.
WE ARE LIMITING THE AMOUNT OF PATIENTS ALLOWED TO ENTER THE BUILDING AND MUST BE SOCIALLY DISTANCED AT ALL TIMES.
PRESCRIPTION requests should be left in the basket in the porch or emailed to Chelsfield.Surgery@nhs.net and any urine samples (up to 11am each day) likewise in the box allocated in the porch.
Only REPEAT MEDICATION requests will be issued, ANY other medication will have to be discussed in a Clinical Telephone Triage Appointment.
KEEP SAFE AND WELL PLEASE
Dr Sanjay Grover and Dr Prema Ravi
You should attend A&E or Urgent Care if you are experiencing chest pains, a possible fracture/fall, a serious cut or wound and if your GP advises you to go to A&E/UCC, or you can ring NHS 111 in surgery hours or out of hours, or see your local Pharmacy for simple medical advice.
If you are suffering from diarrhoea and vomiting, please call the surgery and request a telephone consultation, and a clinician will call you back with advice asap. Please do not attend the surgery when experiencing these symptoms.
Consultations are by appointment and can be booked in person at reception, during opening hours or online. Appointments can be booked up to four weeks in advance.
How to book appointments
Each day there are 'BOOK ON THE DAY' appointments available. For the morning appointments they are released at 8am. The afternoon appointments are released at 2pm. These appointments are deemed as emergency/must be seen today appointments, and can therefore only be used to discuss one problem with the doctor. If, due to high demand, there are no 'book on the day' appointments left and your problem is urgent, please inform the reception staff who will take details, speak to a GP, and you will be called back with appropriate medical advice.
Appointments may be booked online, once registered for Patient Access, for individual GPs and our Advanced Nurse Practitioner. Our Advanced Nurse Practitioner, Mandy Murrell, provides clinics from
Mondays 9.30am - 1.00pm, 2.30pm - 6.30pm
Tuesdays 10.00am - 1.30pm & 2.30pm -6.00pm
Wednesdays 9am - 1pm & 2pm - 5pm
SHE can Diagnose, Arrange Tests, and Prescribe Medication for many minor ailments. Mandy can see patients for a range of appointments, with the exception of pregnant ladies, men with prostate/scrotal or testicular problems, acute bleeding, chest pain, severe depression, post natal check up and children under 2 years of age. For the above, patients should see a GP. When booking appointments online, please give a reason. She is able to diagnose, prescribe and refer patients as a Advanced Nurse Practitioner. She CANNOT see patients for Nurse Procedures, such as Smears, Travel Imms, Chronic Disease Management Reviews etc... during her Nurse Practitioner Clinic.
PLEASE DO NOT USE THE ONLINE NURSE PRACTITIONER APPOINTMENTS FOR NORMAL OR ROUTINE NURSE PROCEDURES
We will guarantee a clinical response on the day or the following morning to patients who call or visit the practice within our core hours requiring urgent care or advice.
Our Practice Nurses deal with all nurse procedures within the Practice e.g cervical smears, child imms, travel vaccinations, and chronic disease management.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can now cancel your appointment using our new telephone answering system.
ALL TELEPHONE CALLS IN AND OUT OF THE SURGERY ARE RECORDED FOR TRAINING AND SECURITY PURPOSES.
We can no longer provide toys for toddlers in our waiting room because of infection control policies. However, small toys may be brought into the waiting room by patients for young children to play with whilst waiting for an appointment.