Feeling unwell? Not getting better with self-care? If you need some help please contact us. We have your medical records and can give you the right treatment for minor ailments, rather than you going to A&E, Urgent Care Centres or Walk-In Centres.
Please avoid A&E and do not ring 111 from Monday to Friday between 8am and 6.30pm, when the surgery is open, unless advised by your GP for serious conditions that are unable to be treated within a GP surgery.
Please call us at the surgery on 01689 852204 between 8am and 6.30 pm. Outside of these hours you can be treated by our Out of Hours GP service by phoning NHS 111.
If you are suffering from diarrhoea and vomiting, please arrange to call the surgery and a clinician will call you back with advice asap. Please do not attend the surgery when experiencing these symptoms.
Consultations are by appointment and can be booked in person at reception, during opening hours or online. Appointments can be booked up to four weeks in advance.
How to book appointments
Each day there are 'BOOK ON THE DAY' appointments available. For the morning appointments they are released at 8am. The afternoon appointments are released at 3pm. These appointments are deemed as emergency/must be seen today appointments, and can therefore only be used to discuss one problem with the doctor. If, due to high demand, there are no 'book on the day' appointments left and your problem is urgent, please inform the reception staff who will take details, speak to a GP, and you will be called back with appropriate medical advice.
Appointments may be booked online, once registered for Patient Access, for individual GPs and our Nurse Practitioner.
Our Advanced Nurse Practitioner, Mandy Murrell, provides clinics from 10.30am - 2.30pm Mondays, Tuesdays 10.00am - 1.30pm & 2.30pm - 6.00pm and Wednesdays 9am - 1pm & 2pm - 5pm who can Diagnose, Arrange Tests, and Prescribe Medication for many minor ailments. Mandy can see patients for a range of appointments, with the exception of pregnant ladies, men with prostate/scrotal or testicular problems, acute bleeding, chest pain, severe depression, post natal check up and children under 2 years of age. For the above, patients should see a GP. When booking appointments online, please give a reason. She is able to diagnose, prescribe and refer patients as a Advanced Nurse Practitioner. She CANNOT see patients for Nurse Procedures, such as Smears, Travel Imms, Chronic Disease Management Reviews etc... during her Nurse Practitioner Clinic.
PLEASE DO NOT USE THE ONLINE NURSE PRACTITIONER APPOINTMENTS FOR ROUTINE NURSE PROCEDURES
We will guarantee a clinical response on the day or the following morning to patients who call or visit the practice within our core hours requiring urgent care or advice.
Our Practice Nurses deal with all nurse procedures within the Practice e.g cervical smears, child imms, travel vaccinations, and chronic disease management.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can now cancel your appointment using our new telephone answering system.
ALL TELEPHONE CALLS IN AND OUT OF THE SURGERY ARE RECORDED FOR TRAINING AND SECURITY PURPOSES.
We can no longer provide toys for toddlers in our waiting room because of infection control policies. However, small toys may be brought into the waiting room by patients for young children to play with whilst waiting for an appointment.