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Appointments

PATIENT INFORMATION

 

DUE to the CORONAVIRUS PANDEMIC.

PLEASE DO NOT ENTER THE SURGERY

RATHER telephone the surgery on 01689 852204.

We are sorry that our telephone lines are busy.

WE ARE NOT CLOSED, but for your safety and ours, we will be communicating through the telephone and not FACE TO FACE contact.

We will have our DOOR CLOSED and ask you to knock on the door if asked to attend the surgery.

We are limiting access to the surgery to maximum 2 patients at a time and 2 metre distancing strictly adherred to.

GPs/Advanced Nurse Practitioners will provide a telephone triage service and THEY will decide if it is safe and clinically appropriate, for any patient to enter the surgery premises.

If you already have an appointment booked. This will be switched to a telephone consultation. please keep your TELEPHONE switched on and the surgery will contact you asap.

PRESCRIPTION requests should be left in the basket in the porch or emailed to Chelsfield.Surgery@nhs.net and any samples (up to 11am each day) likewise in the box allocated in the porch.

Only REPEAT MEDICATION requests will be issued, ANY other medication will have to be discussed in a Telephone Triage Appointment which could be several days in advance, because of extreme demand.

All routine pre-booked nurse appointments will also be Telephone Triaged and if deemed safe and clinically appropriate then the patient will be asked to attend a face to face appointment.

 Dr Prema Ravi & Dr Sanjay Grover

You should attend A&E or Urgent Care if you are experiencing chest pains, a possible fracture/fall, a serious cut or wound and if your GP advises you to go to A&E/UCC, or you can ring NHS 111 in surgery hours or out of hours, or see your local Pharmacy for simple medical advice. 

If you are suffering from diarrhoea and vomiting, please call the surgery and request a telephone consultation, and a clinician will call you back with advice asap. Please do not attend the surgery when experiencing these symptoms.   

Consultations are by appointment and can be booked in person at reception, during opening hours or online.  Appointments can be booked up to four weeks in advance.

How to book appointments

Each day there are 'BOOK ON THE DAY' appointments available.  For the morning appointments they are released at 8am. The afternoon appointments are released at 3pm. These appointments are deemed as emergency/must be seen today appointments, and can therefore only be used to discuss one problem with the doctor.  If, due to high demand, there are no 'book on the day' appointments left and your problem is urgent, please inform the reception staff who will take details, speak to a GP, and you will be called back with appropriate medical advice.

Appointments may be booked online, once registered for Patient Access, for individual GPs and our Advanced Nurse Practitioner. Our Advanced Nurse Practitioner, Mandy Murrell, provides clinics from 

Mondays 9.30am - 1.00pm, 2.30pm - 6.30pm

Tuesdays 10.00am - 1.30pm & 2.30pm -6.00pm 

Wednesdays  9am - 1pm & 2pm - 5pm 

SHE can Diagnose, Arrange Tests, and Prescribe Medication for many minor ailments.  Mandy can see patients for a range of appointments, with the exception of pregnant ladies, men with prostate/scrotal or testicular problems, acute bleeding, chest pain, severe depression, post natal check up and children under 2 years of age. For the above, patients should see a GP.  When booking appointments online, please give a reason. She is able to diagnose, prescribe and refer patients as a Advanced Nurse Practitioner.  She CANNOT see patients for Nurse Procedures, such as Smears, Travel Imms, Chronic Disease Management Reviews etc... during her Nurse Practitioner Clinic. 

PLEASE DO NOT USE THE ONLINE NURSE PRACTITIONER APPOINTMENTS FOR NORMAL OR ROUTINE NURSE PROCEDURES

circled_dayWe will guarantee a clinical response on the day or the following morning to patients who call or visit the practice within our core hours requiring urgent care or advice.                             

Practice Nurses

Our Practice Nurses deal with all nurse procedures within the Practice e.g cervical smears, child imms, travel vaccinations, and chronic disease management.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  You can now cancel your appointment using our new telephone answering system.

How to get the most from your GP Appointment

ALL TELEPHONE CALLS IN AND OUT OF THE SURGERY ARE RECORDED FOR TRAINING AND SECURITY PURPOSES.

We can no longer provide toys for toddlers in our waiting room because of infection control policies.  However, small toys may be brought into the waiting room by patients for young children to play with whilst waiting for an appointment.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website