WASH HANDS FACE COVERING SOCIAL DISTANCE
PLEASE DO NOT ENTER THE SURGERY UNLESS INVITED
RATHER telephone the surgery on 01689 852204
We are sorry our telephone lines are busy
WE ARE NOT CLOSED, WE ARE OPEN for your medical needs, and have been throughout the covid19 pandemic, HOWEVER our surgery door will be CLOSED, and we ask you to KNOCK on the door and wait for the receptionist to open it
Our Clinicians are performing telephone/video link/online appointments via CLINICAL TELEPHONE TRIAGE. If they deem it clinically safe and appropriate, then you will be invited to the surgery for a face to face appointment
Nurse appointments for child immunisations and other procedures can be pre-booked and any patients that have symptoms will be asked not to attend the surgery, and cancel the appointment
During the Covid19 Pandemic we are operating a BOOK ON DAY ONLY for clinical telephone triage appointments
Face coverings when using NHS services All PATIENTS AND VISITORS to NHS services must wear a face covering at all times. This is for your protection and the protection of our doctors and staff. This includes hospitals, community clinics and GP services . Please wash your hands or use hand sanitiser before putting on a face covering and after taking it off. Please avoid touching your face covering whilst wearing it to avoid transmission of the virus. If you attend an appointment without a face covering, you will be provided with a face mask from our Reception Staff in an emergency
Clinical staff will wear appropriate PPE especially when seeing patient s face to face, but current guidelines state that non-clinical staff do not have to wear PPE as they have no person to person contact
PRESCRIPTION requests should be left in a sealed envelope and posted through the letter box in the front door, or emailed to Chelsfield.Surgery@nhs.net (chelsfield surgery email address) and any urine samples (up to 11am only each day) in the box allocated in the porch
Only REPEAT MEDICATION requests will be issued, ANY other medication will have to be discussed in a Clinical Telephone Triage Appointment
KEEP SAFE AND WELL PLEASE
Dr Sanjay Grover and Dr Prema Ravi
You should attend A&E or Urgent Care if you are experiencing chest pains, a possible fracture/fall, a serious cut or wound and if your GP advises you to go to A&E/UCC, or you can ring NHS 111 in surgery hours or out of hours, or see your local Pharmacy for simple medical advice.
If you are suffering from diarrhoea and vomiting, please call the surgery and request a telephone consultation, and a clinician will call you back with advice asap. Please do not attend the surgery when experiencing these symptoms.
Consultations are by appointment and can be booked in person at reception, during opening hours or online. Appointments can be booked up to four weeks in advance (only book on day during the covid19 pandemic).
How to book appointments
Each day there are 'BOOK ON THE DAY' appointments available. For the morning appointments they are released at 8am. The afternoon appointments are released at 2pm. These appointments are deemed as emergency/must be seen today appointments, and can therefore only be used to discuss one problem with the doctor. If, due to high demand, there are no 'book on the day' appointments left and your problem is urgent, please inform the reception staff who will take details, speak to a GP, and you will be called back with appropriate medical advice.
Appointments may be booked online, once registered for Patient Access, for individual GPs and our Advanced Nurse Practitioner. Our Advanced Nurse Practitioner, Mandy Murrell, provides clinics from
Mondays 9.30am - 1.00pm, 2.30pm - 6.30pm
Tuesdays 10.00am - 1.30pm & 2.30pm -6.00pm
Wednesdays 9am - 1pm & 2pm - 5pm
SHE can Diagnose, Arrange Tests, and Prescribe Medication for many minor ailments. Mandy can see patients for a range of appointments, with the exception of pregnant ladies, men with prostate/scrotal or testicular problems, acute bleeding, chest pain, severe depression, post natal check up and children under 2 years of age. For the above, patients should see a GP. When booking appointments online, please give a reason. She is able to diagnose, prescribe and refer patients as a Advanced Nurse Practitioner. She CANNOT see patients for Nurse Procedures, such as Smears, Travel Imms, Chronic Disease Management Reviews etc... during her Nurse Practitioner Clinic.
PLEASE DO NOT USE THE ONLINE NURSE PRACTITIONER APPOINTMENTS FOR NORMAL OR ROUTINE NURSE PROCEDURES
We will guarantee a clinical response on the day or the following morning to patients who call or visit the practice within our core hours requiring urgent care or advice.
Our Practice Nurses deal with all nurse procedures within the Practice e.g cervical smears, child imms, travel vaccinations, and chronic disease management.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can now cancel your appointment using our new telephone answering system.
ALL TELEPHONE CALLS IN AND OUT OF THE SURGERY ARE RECORDED FOR TRAINING AND SECURITY PURPOSES.
We can no longer provide toys for toddlers in our waiting room because of infection control policies. However, small toys may be brought into the waiting room by patients for young children to play with whilst waiting for an appointment.