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 WE WOULD LIKE TO SINCERELY THANK OUR CHELSFIELD VOLUNTEERS AND OUR NHS SAMARITANS FOR THEIR EXCEPTIONAL WORK DURING THIS PANDEMIC SUPPORTING OUR VUNERABLE PATIENTS - THANK YOU

SURGERY FACTSHEET FOR PATIENTS

DUE to the CORONAVIRUS PANDEMIC

STAY ALERT            SOCIAL DISTANCE                SAVE LIVES

PLEASE DO NOT ENTER THE SURGERY

Face coverings when using NHS services All patients and visitors to NHS services must wear a face covering at all times.  This includes hospitals, community clinics and GP services.  Evidence has confirmed that face coverings can help reduce the risk of transmission if you are suffering from coronavirus, but not showing symptoms.   Please wash your hands or use hand sanitiser before putting on a face covering and after taking it off. Please avoid touching your face covering whilst wearing it to avoid transmission of the virus.   If you attend an appointment without a face covering, you will be provided with a face mask in an emergency. 

RATHER telephone the surgery on 01689 852204.

We are sorry if our telephone lines are busy.

PATIENTS CAN NOW BOOK ONLINE APPOINTMENTS FOR CLINICAL TELEPHONE TRIAGE, YOU WILL BE ASKED TO PROVIDE A REASON FOR THE APPOINTMENT AND ALSO A CURRENT MOBILE NUMBER.

WE ARE NOT CLOSED, WE ARE OPEN for your medical needs. Our surgery door will be CLOSED, and we ask you to KNOCK on our door for any medical issues, Monday to Friday 8.00am – 6.30pm.

Our clinicians are communicating through the telephone or video link via CLINICAL TELEPHONE TRIAGE APPOINTMENTS, rather than face to face contact for our safety and yours. If they deem it clinically appropriate, then you will be invited to the surgery for a face to face appointment.

Nurse appointments for child immunisations and other procedures will be pre-booked and any patients that have symptoms will be asked not to attend the surgery, and cancel the appointment.

WE ARE LIMITING THE AMOUNT OF PATIENTS TO 2 AT A TIME ALLOWED TO ENTER THE BUILDING AND MUST BE SOCIALLY DISTANCED AT ALL TIMES.

PRESCRIPTION requests should be left in the basket in the porch or emailed to Chelsfield.Surgery@nhs.net and any samples (up to 11am each day) likewise in the box allocated in the porch.

Only REPEAT MEDICATION requests will be issued, ANY other medication will have to be discussed in a Clinical Telephone Triage Appointment.

KEEP SAFE AND WELL PLEASE Dr Sanjay Grover and Dr Prema Ravi

PATIENT FACE COVERINGS ARE NOW MANDATORY WHEN ATTENDING FOR AN APPOINTMENT

In line with the Health Secretary’s recent announcement in respect of hospital visitors and outpatients needing to wear face coverings, please wear one when attending for an appointment.  A face covering may be a scarf, a fabric face covering or mask.

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CHELSFIELD VOLUNTEERS - to help with shopping, friendly phone call, posting mail, urgent supplies, medication collection - AVAILABLE ON 07767 211891

Social Prescribers (Chika & Olu) to assist with any social issues, please contact reception 01689 852204 to be referred.

NHS Samaritan Volunteers to assist with shopping, medication issues etc. Please contact reception on 01689 852204 to be referred.

Recognising Heart Attacks, Strokes and Heart Failure during the Coronavirus pandemic and beyond

COVID19 Stay at Home Advice & Activities

Guidance on Social Distancing

The NHS has given out stay at home advice, as has GOV.UK.

There are also many websites giving advice on what help and advice you can access whilst at home.  For example:

Staying Healthy at Home

The Great Indoors - Activities for Children at Home

Digital Links and Resources for Children and Young People

Digital Links and Resources for Parents and Carers

Support & Advice for Young People

Guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19

Please note, those 1.5 million of the population in this extremely vulnerable group are expected to receive letters by Sunday 29th March 2020. 

Sickness/MED3 certificates for patients self-isolating

Practices are receiving alot of requests for Med 3 certificates from patients that are self-isolating due to Covid 19. We have been advised that patients should contact NHS 111 Online and follow the instructions to obtain a self-isolation notice which can be given to employers.

You should attend A&E or Urgent Care if you are experiencing chest pains, a possible fracture/fall, a serious cut or wound and if your GP advises you to go to A&E/UCC, or you can ring NHS 111 in surgery hours or out of hours, or see your local Pharmacy for simple medical advice. 

All telephone calls in and out of the surgery are recorded for security and training purposes.  CCTV has been installed inside and outside of the Surgery for patient and staff security.

Chelsfield Surgery has been chosen as a Cardiology Hub within the Orpington area. We are able to accept 24hr ECG and BP monitoring for any patient over 16yrs of age from within the practice and other practices, and 12 lead ECG referrals from patients over 7 yrs of age. Referral is via a clinician and a form must be completed.

Our patients can now book an appointment to see a GP on other weekday evenings (after 6.30pm) or at the weekends (on Saturdays or Sundays) by making an appointment at one of our GP Alliance HUBs.  These HUB appointments will either take place in Orpington, Bromley or Beckenham. Please talk to the practice receptionists to find out more on how to book a GP Alliance appointment.

We are unable to give out any medical information regarding our patients over the age of 16 yrs without their written or verbal permission. Once permission has been received we will update the patient's medical record to reflect their choice.

Adult Vaccination Programme  

You may be eligible for the Shingles vaccine. Use this link to help you find out.  If so, please make an appointment with one of our nurses.   

If you require PNEUMONIA and SHINGLES vaccines, it is worth noting that they cannot be given at the same time.  Appointments will need to be made 4 weeks apart.

Did you know that you can self-refer to your local NHS physiotherapy service?

We are trialling a new way for you to see a physiotherapist.  If you are 16 years or older, you can now self-refer to physiotherapy for:  muscle or joint pain; back or neck pain; sports injuries and sprains and strains.  It's exactly the same NHS service, but without the need for a GP appointment first.  You can still see your GP to be referred, but self-referral aims to get you seen by a physiotherapist more quickly and should save your GP time.

Call 01689 88 77 10 to self-refer, or ask at Reception.

Care Quality Commission

Following our ANNUAL CQC provider information collection (PIC) call on

29 November 2019  During an annual regulatory review

We reviewed the information available to us about Chelsfield Surgery on 20 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

The average pay for GPs working in the practice of Chelsfield Surgery in the last financial year (year ending 31/03/2019) was £85,667 before Tax and National Insurance.

NHS England require that the net earnings of doctors engaged in the practice is published and the required disclosure is shown above. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparisons with any other practice.

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.”

The Accessible Information Standard aims to ensure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support so they can communicate effectively with services. Examples of the types of support that might be required include large print, braille or using a British Sign Language (BSL) interpreter.

All organisations that provide NHS care or adult social care are required to follow the new standard, including NHS Trusts and Foundation Trusts, and GP practices. As part of the accessible information standard, these organisations must do five things: 

• Ask people if they have any information or communication needs, and find out how to meet their needs.
• Record those needs clearly and in a set way.
• Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
• Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
• Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

If you have any of the needs described above, please alert a member of our reception team who assist you to get the best possible information and care from your GP surgery.  For more information please follow this link.

Confidentiality

We are unable to give any information regarding a patient to a third party without prior verbal or written consent from the patient concerned in respect of the patient requesting that information. This consent will then be entered onto the patient's medical record for future reference.  We take patient confidentiality in this practice very seriously, and will not impart any patient information without the patient's verbal or written

CERTIFICATE OF ENVIRONMENTAL COMPLIANCE

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