COVID-19 Vaccine: The NHS will get in touch via mobile telephone/ text or letter when it’s your turn to be vaccinated
please do not contact the Surgery
The vaccination is likely to be given at our local vaccination centre (Orpington Wellbeing Health Centre) or another large vaccination centre at a local Hospital or in London
A new front door buzzer intercom has been installed, please ring the buzzer, and wait for our reception staff to answer. Please be patient, they may be on the telephone to other patients
Adult Shingles Vaccinations
You may be eligible for the Shingles vaccine. Use this link to help you find out. If so, please make an appointment with one of our nurses.
If you require PNEUMONIA and SHINGLES vaccines, it is worth noting that they cannot be given at the same time. Appointments will need to be made 4 weeks apart.
DUE to the CORONAVIRUS PANDEMIC
WE ARE NOT CLOSED, WE ARE OPEN for ALL your medical needs, and have been throughout the covid19 pandemic, HOWEVER our surgery door will be CLOSED
We HAVE INSTALLED a DOOR ENTRY INTERCOM, please use the buzzer and wait for our reception staff to answer, again please be patient
Our Clinicians are performing telephone/video link/online appointments via CLINICAL TELEPHONE TRIAGE. If they deem it clinically safe and appropriate, then you will be invited to the surgery for a face to face appointment
Nurse appointments for child immunisations and other procedures can be pre-booked and any patients that have COVID19 symptoms will be asked not to attend the surgery, and cancel the appointment
During the Covid19 Pandemic we are operating a BOOK ON DAY ONLY for clinical telephone triage appointments
All PATIENTS AND VISITORS to NHS services must wear a face covering at all times. This is for your protection and the protection of our doctors and staff. If you attend an appointment without a face covering, you will be provided with a face mask from our Reception Staff in an emergency
Clinical staff will wear appropriate PPE especially when seeing patient s face to face, but current guidelines state that non-clinical staff do not have to wear PPE as they have no person to person contact
REPEAT PRESCRIPTION requests should be left in a sealed envelope and posted through the letter box in the front door, or emailed to Chelsfield.Surgery@nhs.net (chelsfield surgery email address) and any urine samples (up to 11am only each day) in the box allocated in the porch
Dr Sanjay Grover and Dr Prema Ravi
Social Prescribers to assist with any social issues such as (bereavement, isolation), please contact reception 01689 852204 to be referred.
Recognising Heart Attacks, Strokes and Heart Failure during the Coronavirus pandemic and beyond
Practices are receiving alot of requests for Med 3 certificates from patients that are self-isolating due to Covid 19. We have been advised that patients should contact NHS 111 Online and follow the instructions to obtain a self-isolation notice which can be given to employers.
You should attend A&E or Urgent Care if you are experiencing chest pains, a possible fracture/fall, a serious cut or wound and if your GP advises you to go to A&E/UCC, or you can ring NHS 111 in surgery hours or out of hours, or see your local Pharmacy for simple medical advice.
All telephone calls in and out of the surgery are recorded for security and training purposes. CCTV has been installed inside and outside of the Surgery for patient and staff security.
We are unable to give out any medical information regarding our patients over the age of 16 yrs without their written or verbal permission. Once permission has been received we will update the patient's medical record to reflect their choice.
Did you know that you can self-refer to your local NHS physiotherapy service?
We are trialling a new way for you to see a physiotherapist. If you are 16 years or older, you can now self-refer to physiotherapy for: muscle or joint pain; back or neck pain; sports injuries and sprains and strains. It's exactly the same NHS service, but without the need for a GP appointment first. You can still see your GP to be referred, but self-referral aims to get you seen by a physiotherapist more quickly and should save your GP time.
Call 01689 88 77 10 to self-refer, or ask at Reception.
Care Quality Commission
Following our ANNUAL CQC provider information collection (PIC) call on
29 November 2019 During an annual regulatory review
We reviewed the information available to us about Chelsfield Surgery on 20 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.
The average pay for GPs working in the practice of Chelsfield Surgery in the last financial year (year ending 31/03/2019) was £85,667 before Tax and National Insurance.
NHS England require that the net earnings of doctors engaged in the practice is published and the required disclosure is shown above. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparisons with any other practice.
All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.”
The Accessible Information Standard aims to ensure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support so they can communicate effectively with services. Examples of the types of support that might be required include large print, braille or using a British Sign Language (BSL) interpreter.
All organisations that provide NHS care or adult social care are required to follow the new standard, including NHS Trusts and Foundation Trusts, and GP practices. As part of the accessible information standard, these organisations must do five things:
- Ask people if they have any information or communication needs, and find out how to meet their needs.
- Record those needs clearly and in a set way.
- Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
- Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
- Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.
If you have any of the needs described above, please alert a member of our reception team who assist you to get the best possible information and care from your GP surgery. For more information please follow this link.
Confidentiality
We are unable to give any information regarding a patient to a third party without prior verbal or written consent from the patient concerned in respect of the patient requesting that information. This consent will then be entered onto the patient's medical record for future reference. We take patient confidentiality in this practice very seriously, and will not impart any patient information without the patient's verbal or written
IN HOUSE COMPLAINTS POLICY
If a patient has a COMPLAINT OR ANY ISSUES regarding the surgery or its services, please send a written letter or email to the Practice Manager sandie.thompson@nhs.net, and we will respond in writing within 10 working days.
(Site updated 07/03/2021)