PUBLIC HEALTH ENGLAND GUIDANCE ON CORONAVIRUS OUTBREAK

(February/March 2020)

What is the advice to patients and the public?

The advice to the public is to call NHS 111 now if they have been:

• • to Wuhan or Hubei Province in China in the last 14 days (even if they do not have symptoms)
• • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  
• • to Thailand, Japan, Taiwan, Singapore, Republic of Korea, Malaysia or Northern Italy in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

• • in close contact with someone with confirmed coronavirus.
• If you have FLU LIKE SYMPTOMS, please ring NHS 111
  

Anyone who meets the above criteria is advised not to go to a GP surgery, community pharmacy or hospital. Instead they should call NHS 111, stay indoors and avoid close contact with other people.

Please help us to keep your surgery SAFE AND OPEN.

Primary Care settings (GP surgeries) are not expected to undertake any clinical assessment or sampling

Please do not come into the surgery. 

Welcome to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we are open and what to do when we are not, all from the comfort of your own home.

You should attend A&E or Urgent Care if you are experiencing chest pains, a possible fracture/fall, a serious cut or wound and if your GP advises you to go to A&E/UCC, or you can ring NHS 111 in surgery hours or out of hours, or see your local Pharmacy for simple medical advice.

Follow the link for a Patient Guide To Our Services?

SURGERY FACTSHEET FOR PATIENTS

All telephone calls in and out of the surgery are recorded for security and training purposes.  CCTV has been installed inside and outside of the Surgery for patient and staff security.

Chelsfield Surgery has been chosen as a Cardiology Hub within the Orpington area. We are able to accept 24hr ECG and BP monitoring for any patient over 16yrs of age from within the practice and other practices, and 12 lead ECG referrals from patients over 7 yrs of age. Referral is via a clinician and a form must be completed.

Online Services

Convenience doesn’t stop there and you can now access a number of services online. Online appointment bookings with our GPs and our Advanced Nurse Practitioner, ordering repeat prescriptions, or sending us your comments are all just a click away.  Access can now also be given to summary information in patients' records, such as medication, allergies and immunisatiaons.  Please let us know if you would like access to these online services. 

Online appointments with Mandy Murrell, our Advanced Nurse Practitioner, please DO NOT include routine nurse procedures such as travel immunisations, dressings, smears etc...  Please book these on the telephone in the usual way.

EXTENDED HRS FOR ALL LONDON BOROUGH OF BROMLEY PRACTICES WILL BE OUTSOURCED TO BROMLEY ALLIANCE, and face to face appointments, telephone consultations and e-consultations will be supplied on behalf of the practice from the Ballater Surgery (Orpington) until Sat 23/11 and then the new Orpington Health & Well Being Centre (The Walnuts) as from Mon 25/11

Our patients can now book an appointment to see a GP on other weekday evenings (after 6.30pm) or at the weekends (on Saturdays or Sundays) by making an appointment at one of our GP Alliance HUBs.  These HUB appointments will either take place in Orpington, Bromley or Beckenham. Please talk to the practice receptionists to find out more on how to book a GP Alliance appointment.

We are unable to give out any medical information regarding our patients over the age of 16 yrs without their written or verbal permission. Once permission has been received we will update the patient's medical record to reflect their choice.

Adult Vaccination Programme  

You may be eligible for the Shingles vaccine. Use this link to help you find out.  If so, please make an appointment with one of our nurses.   

If you require PNEUMONIA and SHINGLES vaccines, it is worth noting that they cannot be given at the same time.  Appointments will need to be made 4 weeks apart.

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

Did you know that you can self-refer to your local NHS physiotherapy service?

We are trialling a new way for you to see a physiotherapist.  If you are 16 years or older, you can now self-refer to physiotherapy for:  muscle or joint pain; back or neck pain; sports injuries and sprains and strains.  It's exactly the same NHS service, but without the need for a GP appointment first.  You can still see your GP to be referred, but self-referral aims to get you seen by a physiotherapist more quickly and should save your GP time.

Call 01689 88 77 10 to self-refer, or ask at Reception.

Care Quality Commission

Following our ANNUAL CQC provider information collection (PIC) call on

29 November 2019  During an annual regulatory review

We reviewed the information available to us about Chelsfield Surgery on 20 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

The average pay for GPs working in the Practice of Chelsfield Surgery in the last financial year 2017/2018 was £88,708 before Tax and National Insurance. This is for 2 full time GPs and 2 part time GPs who worked in the practice for more than 6 months.

The Accessible Information Standard aims to ensure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support so they can communicate effectively with services. Examples of the types of support that might be required include large print, braille or using a British Sign Language (BSL) interpreter.

All organisations that provide NHS care or adult social care are required to follow the new standard, including NHS Trusts and Foundation Trusts, and GP practices. As part of the accessible information standard, these organisations must do five things: 

• Ask people if they have any information or communication needs, and find out how to meet their needs.
• Record those needs clearly and in a set way.
• Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
• Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
• Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

If you have any of the needs described above, please alert a member of our reception team who assist you to get the best possible information and care from your GP surgery.  For more information please follow this link.

Confidentiality

We are unable to give any information regarding a patient to a third party without prior verbal or written consent from the patient concerned in respect of the patient requesting that information. This consent will then be entered onto the patient's medical record for future reference.  We take patient confidentiality in this practice very seriously, and will not impart any patient information without the patient's verbal or written consent.

 Certificate of Environmental Accomplishment

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